FAQ: When should I place my order?

Important Things to Note:

  • Orders can be placed up to 365 days prior to the guest’s check-in date. 
  • Orders will be entered into the delivery queue on a first-come, first-serve basis.  
  • Any dates grayed out on the calendar indicate the delivery queue is full. 
  • Please note the delivery queue may fill up faster during Holiday Seasons.
  • If you are not sure of your client’s information, please email us before placing any orders rather than entering incorrect guest data. 
  • The processing time for each order is two business days. For example:
    • An order placed on Monday at 11:30 AM EST will be processed on Tuesday and delivered on Wednesday. Or an order placed on Friday at 9:00 AM EST will be processed on Monday and delivered on Tuesday.  
    • Orders placed after 2:00 PM EST are not processed until the next business day, meaning that an order placed on Monday after 2:00 PM EST would be processed Tuesday and sent out for delivery Wednesday.

Ordering Deadlines:

  • REGULARLY LISTED BASKETS: 
    • Delivered orders: must be ordered no later than 7 business days prior to the guest’s check-in date to ensure product availability and a spot in the delivery queue.  
    • Shipped orders: we recommend the same time frame or longer if possible to ensure that USPS is able to get it there in time.
    • Rush Fees:
      • Any regular basket orders placed less than 7 business days prior to the guest’s check-in date may be subject to a  $20 rush fee.
      • Any regular basket orders placed less than 3 business days prior to the guest’s check-in date may be subject to a $25 rush fee.
         
  • CUSTOM BASKETS:
    • Custom Baskets must be agreed upon and paid for no later than 21 business days prior to the guest’s check-in date to ensure all items can be sourced in a timely manner.  
      • Any custom orders placed less than 21 business days prior to the guest’s check-in date will be subject to a $5 rush or cancellation fee.  
      • Any custom orders placed less than 7 business days prior to the guest’s check-in date will be subject to a $15 rush or cancellation fee. 
      • Any custom orders placed less than 3 business days prior to the guest's check-in date will be subject to a $20 rush or cancellation fee.
If you have a last-minute order (i.e. an order placed less than three business days prior to guest arrival), please see the FAQ below for more info on how to place your order.