FAQ: What are your ordering tips and guidelines?

  • All orders need to be under your name with your contact information. If you are ordering for someone other than yourself (a client, friend or family) please list yourself as the customer, and whoever it's going to as the recipient.  We need your contact information in case of a question or concern.
    •  Place your orders at least 2 days prior to requested delivery. If you need an order delivered earlier, please contact us.  We’ll do our best to accommodate your request, if possible.
    • Please include resort confirmation numbers. Some of these resorts have 2,000 rooms.  It’s not unusual for them to have multiple guests with the same or similar names.  It can be added to an address line.  If you don't have the confirmation number, please add their cell number or check-in date to help the resort identify the right person.
    • Please select Local Delivery if you are sending a gift to any address within our Central Florida delivery zone.  This includes all Disney, Universal or SeaWorld resorts.  Choosing any other shipping method may result in a delayed delivery or additional charges.  If you have any questions, please feel free to contact us.
    • One recipient/one room per order. If you have multiple parties traveling together in different rooms, and you want them all to receive their gifts individually, they must be in separate orders.  Otherwise, you can choose one lead guest to receive everything and have them distribute items within their group.
    • Please list the lead guest as the recipient if the recipient is someone else traveling under their reservation (i.e., spouse, minor etc.).  You can always clarify who the recipient is in the gift note.  (i.e., Lead Guest/Recipient: Dad, Intended Recipient: Daughter. Gift Note Message: Happy 7th birthday, Susie)
    • Please make sure your contact information is on each order, so you’ll be notified when your gift is dropped off with guest services. Once you’ve received our notification, please follow up with your client (before they check out) to make sure they got it.  The resorts may or may not deliver your gift to their room; they will often ask the guest to pick it up from guest services.  If there are any issues, we can tell you the name of the resort employee who received it.  Any gifts left behind will not be refunded.
    • Please make sure the shipping and billing address are not the same for local delivery, especially if you’re using PayPal or a similar service. It seems to be a default setting for them. The local delivery address needs to be the recipient’s Central Florida resort or address.

    If you have any questions or concerns, please feel free to contact us at hello@mousetoyourhouse.com or 833-321-4438.