FAQ: What are your ordering tips and guidelines?

New Policy as of March 11, 2026: We no longer deliver to Cabana Bay.  They have lost too many gifts and will not accept responsibility for anything left in their care.

Here are just a few tips and guidelines to keep in mind:

All orders need to be under your name with your contact information. You are our customer; your client is the recipient. Please add your phone number and email to each order. If there is a question about the order, we need to be able to ask you. You won’t get a delivery notification if your email is not on the order; if we run into a problem during delivery, we may need to call you.

Please order at least 7 business days in advance (the further out, the better). We deliver Monday, Wednesday and Friday. If you need an order delivered earlier, please contact us. We’ll do our best to accommodate your request, if possible. Delivery schedule: If your guest arrives on one of those days, we deliver that day. If they arrive on a non-delivery day, we usually leave the basket on the delivery day before arrival. Baskets that include alcohol are usually delivered on the delivery day after arrival instead. Large orders of 10 or more baskets can be delivered on weekends. If your recipient is arriving over the weekend, you may request a Friday or Monday delivery. If your order contains balloons, we recommend a Monday delivery, so they are fresh upon receipt.

Please be advised that we deliver gifts to guest services only. For Disney resorts, it’s usually the front desk; for Universal resorts, it’s generally concierge or luggage services. It is at the discretion of each resort as to whether they will deliver it to a guest’s room or ask the recipient to pick it up from them at their convenience. If you’d like to request an in-room delivery, please contact the resort directly after you’ve received our delivery notification.

Please include resort confirmation numbers. You can add it to the “Company” or “2nd address line” fields. Some of these resorts have 2,000 rooms. It’s not unusual for them to have multiple guests with the same or similar names. The confirmation number helps ensure your gift is delivered to the right person.

Please select Local Delivery if you are sending a gift to any address within our Central Florida delivery zone. This includes all Disney, Universal or SeaWorld resorts. Choosing any other shipping method may result in a delayed delivery or additional charges. If you have any questions, please feel free to contact us.

One recipient or one room per order. If you have clients traveling together but in different rooms and you want them all to receive their gifts individually, they must be in separate orders. Otherwise, you can choose one lead guest to receive everything and have them distribute items within their group.

Please list the lead guest as the recipient by their legal name.  If the guest likes to be called something other than the name shown on the identification, please make sure your order is placed with their legal name.  The resort needs to match the name to the reservation.  If you list “Buddy Wilson” as the recipient, but his ID says “Harold Wilson,” the resort will not recognize it as the same person. Remember, they are one of hundreds of guests staying there.