Travel Agent Discount Terms & Conditions

MOUSE TO YOUR HOUSE
Travel Agent Discount
Terms & Conditions

  • Eligibility for a Travel Agent Discount:
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      1. Travel Agents must register and be approved in order to receive discounted pricing.
      2. Travel Agents must include their Agency Name and use a work/agency email during registration (name@agency.com).  If information is missing or incorrect, account approval may be delayed or cancelled.
      3. Travel Agents must work for an Agency with an IATA/CLIA number that is approved to book travel for Walt Disney World Resort and/or Universal Orlando.

  • Using the Travel Agent Discount:
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      1. Travel Agents are only permitted to use their discounted pricing for gifting their own clients.
      2. If clients of a Travel Agent want to purchase a basket for themselves, Travel Agents are encouraged to have their clients work with Mouse To Your House directly.  Agents may not offer their discounted pricing to clients purchasing baskets. (Ex: You are booking a trip for the Smith family.  Mrs. Smith would like to send a basket to her children.  Mrs. Smith may not purchase a basket using a Travel Agent discount.)
      3. A Travel Agent may use their discount to send baskets to themselves for their own trips to WDW or UO.  The agent must be the Lead Guest on the reservation and be present for the vacation. This offer may be used once per basket type.
      4. If a Travel Agent is discovered to be in violation of the above conditions, their discount may be permanently revoked.

  • Ordering Timeline:
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      1. Orders can be placed up to 365 days prior to the guest’s check in date.  Orders will be entered into the delivery queue on a first come first serve basis.  Any dates grayed out on the calendar indicate the delivery queue is full; please email us prior to placing any orders rather than entering incorrect guest data. Please note, the delivery queue may fill up faster during Holiday Seasons.
      2. Regularly Listed Baskets must be ordered no later than 7 business days prior to the guest’s check in date to ensure product availability and a spot in the delivery queue.  Any orders placed less than 7 business days prior to the guest’s check in date may be subject to rush fees, cancellation, or delivery after check-in.
      3. Custom Baskets must be agreed upon and paid for no later than 21 business days prior to the guest’s check in date to ensure all items can be acquired in a timely manner.  Any orders placed less than 21 business days prior to the guest’s check in date will be subject to a $5 Rush Fee or Cancellation.  Any orders placed less than 7 business days prior to the guest’s check in date will be subject to a $15 Rush Fee or Cancellation.  Any orders placed less than 3 business days prior to the guest's check in date will be subject to a $20 Rush Fee or Cancellation.

  • Accurate Order Information:
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      1. All fields on the checkout page are required.  Any missing information may cause delay in fulfilling an order.  
        1. Please be sure to include a First and Last name.
        2. If there is a piece of information that you do not have, please contact us prior to placing your order.
      2. Any changes or updates to a guest reservation must be provided to us no later than 7 business days prior to the guest’s check in date to ensure timely and accurate delivery.
      3. If incorrect information is provided on an order which results in the basket being delivered to the incorrect location or the basket not being accepted by a resort, a redelivery fee of $20 will be assessed. (Ex: wrong resort, wrong dates, etc.)

  • Add Ons / Modifying Basket Inclusions
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      1. All Regularly Listed baskets include optimized Add Ons on the Basket’s Listing page.
      2. Add Ons have been specifically chosen for each basket based on the requests of customers and the ability to be added to each basket without customization to the wrapping process.
      3. If an Add On is not shown on the Basket’s Listing page, it may not be added to that basket.  (Ex: The Water Add On available for a Snack Tote to Go may not be added to a Snack Pack, unless they are listed on both basket pages.)
      4. Snack types and flavors are predetermined and cannot be changed.  To request specific snacks, please work on a Custom Basket.  (To learn more about our snacks, click here.)
      5. If an Add On is added to a basket that was not on the Basket’s Listing page, it may be removed/refunded or subject to a Custom Basket Fee.
      6. To add items to a basket that are not shown on the Basket’s listing page, please contact us prior to placing an order.
        1. This is considered a Custom Basket and is subject to Custom Basket fees.

  • Rush Fees - 
  • Regularly Listed Baskets:
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        1. Any orders placed less than 7 business days prior to the guest’s check in date may be subject to a $20 Rush Fee.
        2. Any orders placed within 3 business days prior to the guest’s check in date may be subject a $25 Rush Fee.  
        3. Any dates grayed out on the calendar indicate the delivery queue is full; please email us prior to placing any orders rather than entering incorrect guest data. If incorrect guest data is entered, the order may be subject to cancellation.

     

  • Rush Fees - Custom Baskets:
        1. Any custom orders placed less than 21 business days prior to the guest’s check in date will be subject to a $5 Rush Fee or Cancellation. 
        2. Any orders placed less than 7 business days prior to the guest’s check in date will be subject to a $15 Rush Fee or Cancellation.
        3. Any orders placed less than 3 business days prior to the guest's check in date will be subject to a $20 Rush Fee or Cancellation.

  • Order Cancellation - 
  • Regularly Listed Baskets:
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        1. Orders must be cancelled no later than 7 business days prior to the guest’s check in date to receive a full refund.  
        2. Any orders cancelled less than 7 business days prior to the guest’s check in date are non-refundable.  If an order needs to be cancelled, resolution will be handled on a case by case basis but may include the following options:
          1. If a basket has already been created but not delivered:
            1. Partial Refund: All baskets are subject to a 15% restocking fee.  Any items that cannot be restocked (i.e. balloons, agency logos, etc.) cannot not be refunded.
            2. Rescheduling: When possible, a basket may be rescheduled for a later date.  Additional fees may apply.
            3. If a basket has already been delivered to the resort:
              1. Partial Refund: A $20 re-delivery fee will be assessed for the basket to be retrieved from the resort.  All baskets are subject to a 15% restocking fee. Any items that cannot be restocked (i.e. balloons, agency logos, etc.) may not be refunded.
              2. Rescheduling: A $20 re-delivery fee will be assessed for the basket to be retrieved from the resort.  When possible, a basket may be rescheduled for a later date. Additional fees may apply.
      2. Order Cancellation - 
        3. Custom Baskets:
            1. Custom baskets are non-refundable.  If an order needs to be cancelled, resolution will be handled on a case by case basis but may include the following options:
              1. If a basket has already been created but not delivered:
                1. Items can be shipped to the recipient.  Additional shipping fees may apply.
                2. When possible, a basket may be rescheduled for a later date.  Additional fees may apply.
              2. If a basket has already been delivered to the resort:
                1. A $20 re-delivery fee will be assessed for the basket to be retrieved from the resort.
                2. Items can be shipped to the recipient.  Additional shipping fees may apply.
                3. When possible, a basket may be rescheduled for a later date.  Additional fees may apply.

      3. Custom Baskets:
        4.
          1. Custom Baskets are priced at the lowest possible rate for all customers; there is no additional Travel Agent discount for Custom Baskets.
          2. All Custom Baskets start with a non-refundable $15 Custom Basket Fee.  This fee covers the time invested in coming up with the idea, gathering all the specifically selected items, wrapping supplies, the time it takes to build it all into a basket, and administrative costs.
          3. Any specialty items, limited edition items, or customized items will be subject to a non-refundable $20 Special Acquisition Fee.
          4. All Custom Baskets are subject to Taxes and Payment Processing Fees.
          5. Please see above for Ordering Timeline, Rush Fees, and Cancellation information as it pertains to Custom Baskets.