FAQ: How does this work?

We deliver to all of the Disney, Universal and SeaWorld resorts in the Central Florida area.  Anything outside our delivery zone will be shipped via USPS. We deliver to guest services either the day of arrival or the day before.  The resorts will hold the gift for the recipient at no cost if they haven't checked it yet. We do not deliver weekends, so if they are arriving on a Saturday or Sunday, it can be delivered on Friday.  It is at the discretion of each resort whether they will deliver it directly to the guest's room or send them a message asking them to pick it up from them.  For Disney resorts, it's usually the front desk; Universal resorts, it's usually concierge or luggage services. As stated below, we recommend you contact them before they check out to make sure they received it from the resort.  If they haven't, please contact us.  We can tell you when it was delivered and who accepted it from the resort.  Then you can follow up with their guest services,

Here are just a few tips and guidelines to keep in mind:

All orders need to be under your name with your contact information. You are our customer; your client is the recipient. Please add your phone number and email to each order. If there is a question about the order, we need to be able to ask you. You won’t get a delivery notification if your email is not on the order; if we run into a problem during delivery, we may need to call you.

Place your orders at least 2 days prior to requested delivery. If you need an order delivered earlier, please contact us. We’ll do our best to accommodate your request, if possible. We deliver weekdays and strive to get it to the resort the day of or day before the requested delivery date to ensure it’s onsite for your recipient’s arrival. If your recipient is arriving over the weekend, you may request a Friday or Monday delivery. If your order contains balloons, we recommend a Monday delivery, so they are fresh upon receipt.

Please be advised that we deliver gifts to guest services only. For Disney resorts, it’s usually the front desk; for Universal resorts, it’s generally concierge or luggage services. It is at the discretion of each resort as to whether they will deliver it to a guest’s room or ask the recipient to pick it up from them at their convenience. If you’d like to request an in-room delivery, please contact the resort directly after you’ve received our delivery notification.

Please include resort confirmation numbers. You can add it to the “Company” or “2nd address line” fields. Some of these resorts have 2,000 rooms. It’s not unusual for them to have multiple guests with the same or similar names. The confirmation number helps ensure your gift is delivered to the right person.

Please select Local Delivery if you are sending a gift to any address within our Central Florida delivery zone. This includes all Disney, Universal or SeaWorld resorts. Choosing any other shipping method may result in a delayed delivery or additional charges. If you have any questions, please feel free to contact us.

One recipient or one room per order. If you have a group traveling together and you want them all to receive their gifts individually, they must be in separate orders. Otherwise, you can choose one lead guest to receive everything and have them distribute items within their group.

Please list the lead guest as the recipient if the recipient is someone else traveling under their reservation (i.e., spouse, minor etc.). You can always clarify who the recipient is in the gift note. (i.e., Lead Guest/Recipient: Richard Smith, Gift Note Message: Happy 7th birthday, Susie)

Once you’ve received our delivery notification, please follow up with your client (before they check out) to make sure they got it. The resorts may or may not deliver your gift to their room; they will often ask the guest to pick it up from guest services. If there are any issues, we can tell you the name of the resort employee who received it. Any gifts left behind will not be refunded.

Please verify the shipping address for local delivery. Processors often default to identical billing and shipping addresses.  The local delivery address needs to be the recipient’s Central Florida resort or address.

If you have any questions, please contact us at hello@mousetoyourhouse.com or call us at 833-321-4438.

 

Take care,

 

Your friends at Mouse To Your House