FAQ: Where do you deliver?

We currently offer local delivery to select Walt Disney World and Universal Orlando Resorts in Orlando, Florida.  For a list of our delivery locations, click here. 

For delivery at any other location, gifts will be shipped. You’ll be prompted to select the shipping method at checkout when you place your order. 

Please note that due to COVID, some resorts are not currently allowing team members to enter unoccupied guest rooms meaning that we cannot make in-room deliveries.

Instead, the resort will call your recipient on their in-room phone to let them know a package has arrived. If your guest is unavailable, a voicemail with the same message will be left. 

Guests can arrange an in-room drop-off by hotel staff, or they can arrange to pick it up by the front desk or concierge at their convenience. 

Until all resorts have officially returned to allowing in-room delivery, our standard procedure will remain "front desk pickup" for all baskets hand-delivered to a hotel or resort.