FAQ: What if I don’t have all of the delivery information for my order

If there is a piece of information you do not have, please contact us prior to placing your order.


Please note:

  • All fields on the checkout page are required. Any missing information may cause a delay in fulfilling an order.  
  • Please be sure to include a first and last name.
  • Any changes or updates to a guest reservation must be provided to us no later than 7 business days prior to the guest’s check-in date to ensure timely and accurate delivery.
  • If incorrect information is provided on an order which results in a basket being delivered to the incorrect location or the basket not being accepted by a resort, a redelivery fee of $20 will be assessed. (Ex: wrong resort, wrong dates, etc.)