FAQ: What happens if my recipient's plan changes?

We understand that travel plans change, and we are happy to accommodate any changes in travel that may arise. 

We have a few options depending on the situation:

  1. We can hold the order for future dates if they have (or will be) rescheduling their trip.  Just send along the new dates or any dates/months they are considering, and we'll keep the order updated and the items held for you.
  2. We can turn it into a shipped gift!  We'd be happy to take the items and pack them up as a shipped gift to mail to your clients. (Shipping fees apply.)
  3. We can issue store credit to purchase something for this guest, a different guest, or yourself!
  4. We can cancel and refund the order. For our official cancellation policies, click here.