FAQ: How does delivery work?

During the checkout process, you will choose your delivery location. You’ll be prompted to let us know whether you will be sending your gift to a hotel, resort, or other location. 

Gifts going to a hotel or resort in the Orlando, FL area will be hand-delivered to the hotel concierge. Gifts going to any other location will be shipped.

For orders being sent to a hotel or resort, you’ll need to provide the following information to ensure your gift finds its way to your recipient on time:

  • Lead Guest Full Name
  • Reservation Confirmation #
  • Check-in & check-out dates 


For orders being sent to another location, you’ll be asked for the delivery location and address information. Once you enter that, the delivery methods (shipping or local delivery) will populate, and you can complete the checkout process.