FAQ: Can I cancel my order?

Cancellations of your order are allowed. However, depending on the time frame during which the cancellation occurs, your order may be subject to additional fees as outlined below: 


Regularly Listed Baskets:

    • Orders must be canceled more than 7 business days prior to the guest’s check-in date to receive a full refund.  
    • Any orders canceled less than 7 business days prior to the guest’s check-in date are not eligible for a full refund.  
      • If an order is canceled less than 7 business days prior, a resolution will be handled on a case by case basis but may include the following options:
  • If a basket has already been created but not delivered:
            • Partial Refund: All baskets are subject to a 15% restocking fee.  Any items that cannot be restocked (i.e. balloons, agency logos, etc.) will not be refunded.
            • Rescheduling: When possible, a basket may be rescheduled for a later date.  Additional fees may apply.
  • If a basket has already been delivered to the resort:
          • Partial Refund: A $20 re-delivery fee will be assessed for the basket to be retrieved from the resort.  All baskets are subject to a 15% restocking fee. Any items that cannot be restocked (i.e. balloons, agency logos, etc.) will not be refunded.
          • Rescheduling: A $20 re-delivery fee will be assessed for the basket to be retrieved from the resort.  When possible, a basket may be rescheduled for a later date. Additional fees may apply.

    Custom Baskets:

    • Custom baskets are non-refundable.  If an order needs to be canceled, a resolution will be handled on a case by case basis but may include the following options:
      • If a basket has already been created but not delivered:
        • Items can be shipped to the recipient.  Additional shipping fees may apply.
        • When possible, a basket may be rescheduled for a later date.  Additional fees may apply.
      • If a basket has already been delivered to the resort:
        • A $20 re-delivery fee will be assessed for the basket to be retrieved from the resort.
        • Items can be shipped to the recipient.  Additional shipping fees may apply.
        • When possible, a basket may be rescheduled for a later date.  Additional fees may apply.