Refund/Cancellation Policy

If you or your guest has to cancel their trip, please contact us immediately! We are always glad to help!

Regularly Listed Gift Boxes:

 

1. Orders must be cancelled no later than 7 business days prior to the guest’s check in date to receive a full refund.  
2. Any orders cancelled less than 7 business days prior to the guest’s check in date are non-refundable.  If an order needs to be cancelled, resolution will be handled on a case by case basis but may include the following options:
1. If a basket has already been created but not delivered:
1. Partial Refund: All gift boxes are subject to a 15% restocking fee.  Any items that cannot be restocked (i.e. balloons, agency logos, etc.) cannot not be refunded.
2. Rescheduling: When possible, a basket may be rescheduled for a later date.  Additional fees may apply.
2. If a basket has already been delivered to the resort:
1. Partial Refund: A $20 retrieval fee will be assessed for the basket to be retrieved from the resort.  All baskets are subject to a 15% restocking fee. Any items that cannot be restocked (i.e. balloons, agency logos, etc.) may not be refunded.

Custom Baskets: 

1. Custom gift boxes are non-refundable.  If an order needs to be cancelled, resolution will be handled on a case by case basis but may include the following options:
1. If a basket has already been created but not delivered:
1. Items can be shipped to the recipient.  Additional shipping fees may apply.
2. When possible, a basket may be rescheduled for a later date.  Additional fees may apply.
2. If a gift box has already been delivered to the resort:
1. A $20 rtrieval fee will be assessed for the gift box to be retrieved from the resort.
2. Items can be shipped to the recipient.  Additional shipping fees may apply.
3. When possible, a gift box may be rescheduled for a later date.  Additional fees may apply.