Cancellation Policy

If you or your guest has to cancel their trip, please contact us immediately! We are always glad to help!


  • Regularly Listed Baskets:
          1. Orders must be cancelled no later than 7 business days prior to the guest’s check in date to receive a full refund.  
          2. Any orders cancelled less than 7 business days prior to the guest’s check in date are non-refundable.  If an order needs to be cancelled, resolution will be handled on a case by case basis but may include the following options:
            1. If a basket has already been created but not delivered:
              1. Partial Refund: All baskets are subject to a 15% restocking fee.  Any items that cannot be restocked (i.e. balloons, agency logos, etc.) cannot not be refunded.
              2. Rescheduling: When possible, a basket may be rescheduled for a later date.  Additional fees may apply.
            2. If a basket has already been delivered to the resort:
              1. Partial Refund: A $20 re-delivery fee will be assessed for the basket to be retrieved from the resort.  All baskets are subject to a 15% restocking fee. Any items that cannot be restocked (i.e. balloons, agency logos, etc.) may not be refunded.
              2. Rescheduling: A $20 re-delivery fee will be assessed for the basket to be retrieved from the resort.  When possible, a basket may be rescheduled for a later date. Additional fees may apply.
  • Custom Baskets: 
        1. Custom baskets are non-refundable.  If an order needs to be cancelled, resolution will be handled on a case by case basis but may include the following options:
          1. If a basket has already been created but not delivered:
            1. Items can be shipped to the recipient.  Additional shipping fees may apply.
            2. When possible, a basket may be rescheduled for a later date.  Additional fees may apply.
          2. If a basket has already been delivered to the resort:
            1. A $20 re-delivery fee will be assessed for the basket to be retrieved from the resort.
            2. Items can be shipped to the recipient.  Additional shipping fees may apply.
            3. When possible, a basket may be rescheduled for a later date.  Additional fees may apply.