Thank you for ordering with Mouse to Your House. We would love to work with you on an awesome surprise gift basket for your next Walt Disney World Trip. Please check out the FAQ below to see answers to our most commonly asked questions!
A complete list of our resorts can be found here. If your resort is not on this list, no worries! We are happy to work out a delivery fee based on distance.
All of your delivery questions are answered via the link above!
Will Disney charge me/my guest $5 to receive their package?!
Lately we've gotten a lot of questions and seen a lot of blog posts about the $5 package fees at Disney Resorts and we want to set the record straight! This week we reached out to all of our contacts and spoke to managers at multiple resorts while delivering and confirmed that the rumors are not true! (Phew!) The "package fee" does not apply to floral/gift deliveries, just like the ones we hand deliver to resorts for you! Because we are a gift delivery company, we are exempt from this fee, so your guests should not be charged any "storage" or "retrieval" fee at Disney Resorts for baskets sent to them via Mouse To Your House.
Yes! We are more than happy to work with you on an individual basis to create the basket you've been dreaming of! If you prefer a custom basket option, please see the Custom Basket page. We charge $35 to cover the time and expenses associated with shopping, gift wrap, and resort drop-off. From there, anything you choose to add is simply cost/tax. If you prefer to upgrade one of the baskets on our site, check out our available add ons listed right below the basket!
How will I know when my basket is dropped off at the Resort?
Yes! We offer shippable baskets from our sister site! You can hop on over there here.
Orders must be cancelled no later than 7 business days prior to the guest’s check in date to receive a full refund.