Frequently Asked Questions

Thank you for ordering with Mouse to Your House. We would love to work with you on an awesome surprise gift basket for your next Walt Disney World Trip, celebration or special occasion!
Please check out the FAQ below to see answers to our most commonly asked questions!

How do I order?

For a step-by-step PDF guide, click here!

What makes it special?

That's our #1 priority!  Whether your gift is being shipped or delivered locally, these will not be boring boxes with stuff thrown in!!  Items will be arranged with thought and care and will be all wrapped up in a beautiful package. And we're Mouse to Your House, so of course there will be confetti!  We've included photos in each basket listing to give you an idea of the fun-citement we'll be creating on your behalf, but each and every gift will be a unique treasure!

Where do you deliver?

Local delivery is back!  You can view all of our local delivery locations here.  And, we are still offering shipping to all other U.S. locations!  
We know price point is the biggest concern and we hear you!  We have carefully designed our gifts baskets to keep price points as low as possible and you'll notice, prices have gone way down!  We designed each basket to be at a price point low enough that the basket cost plus delivery/shipping will still show a savings from our previous hand-delivered baskets.  We are confident that this new system will offer more flexibility in gifting options and a lower price point overall and we couldn't be more excited!

How does delivery work?

During checkout, you will be asked whether you're sending a gift to a hotel/resort or any other location.  During the next steps, please enter the delivery address to view delivery options.  All shipping methods/speeds will be shown and if we offer Local Delivery to that location, the option will appear as well.  For gifts being sent to a hotel/resort, Lead Guest Full Name, Reservation Confirmation #, and Check-In & Check-Out dates will still be collected.  This information will assist us in ensuring gifts arrive in a timely fashion and assist the resorts in ensuring gifts find their way to the correct guest.  


Is there a Handling Time?

Our operating business hours are Monday-Friday 10:00 am - 3:00 pm EST. All orders will be processed and handled within 2 business day.  Orders placed after 2:00 pm EST will be processed the following business day.


When should I order?

For Local Delivery orders, we recommend placing orders at least 7 days prior to the guest's check-in date to ensure a spot in the delivery queue and to ensure that the basket is delivered on or before their arrival day.  [This ensures the resort has plenty of time to process it and get it to the guest.] 
For shipped orders, we recommend that same time frame or longer if possible, especially since lately the USPS is still suffering longer transit times than normal.
Officially, there is a processing time of 2 business days for each order. That means, an order placed on Monday at 11:30 AM ET will be processed on Tuesday and delivered on Wednesday; OR an order placed on Friday at 9:00 AM ET will be processed on Monday and delivered on Tuesday.  Orders placed after 2:00 PM ET are not processed until the next business day, so in that case, an order placed on Monday after 2:00 PM EST would be processed Tuesday and sent out for delivery Wednesday.  IF we can squeeze items in sooner, we always will, but there is no guarantee of that.
We know last minute trips happen and that last minute orders are inevitable!  We will always try to get last minute orders out as fast as we can and we are happy to deliver to guests who are already checked in, so long as they are going to be in-house long enough!  (We suggest at least 2 days after the date the basket would be delivered.)

Do you make custom baskets?

As we settle in to the new normal, we are offering a limited number of curated baskets.  BUT!  All of these baskets have been designed with customization in mind -- we've added more add-ons and optional inclusions than ever!  Still not finding what you are looking for?  Let us know!  You can fill out our Custom Basket form here.

How will I know when my basket is delivered?

We have built a custom app that allows us to notify you when the basket has been delivered, and other steps along the way! If you provided an email address when placing your order or have an account with us, you will receive email updates about your order.  PLUS!  You can provide your recipient's cell phone number to send them notifications, as well!

Do you ship baskets?

Yes!  We ship within the U.S.A.!

Do you hand deliver baskets?

Yes!  You can view all of our local delivery locations here.  Please note that due to COVID, hotels/resorts are not currently allowing team members in unoccupied guest rooms (so they cannot make an in room delivery). They will call your guest (and leave a voicemail) to let them know a package has arrived and they will bring it to the room whenever your guest is in the room and available to accept it! They can also stop by the front desk and pick it up anytime.  For more information about our Local Delivery process, click here.

Some resorts have begun to allow in-room delivery, but this is still based on the current safety protocols and the hotel/resorts business levels and availability.  Until all resorts have officially returned to allowing in-room delivery, our standard procedure will remain as "front desk pickup" for all baskets hand delivered to a hotel/resort.

Can I send a basket to...?

Yes!  Now that we are shipping baskets, we can send gifts to residential and business addresses in addition to hotels/resorts!

Do you offer lower prices for travel agents/agencies?

YES! We would love to work with you and are happy to offer exclusive pricing for those sending baskets to their clients. Please review our Travel Agent Discount Terms & Conditions and then visit our Travel Agents page for more information and to get set up! 


Cancellation Policy

We understand that due to the current pandemic and ever-changing travel restrictions, we understand that last minute changes are more common than ever!  We will do whatever we can to accommodate these changes, so we ask that you let us know about any changes ASAP!  If an order has not been prepared for delivery or delivered, we are happy to reschedule or refund.  If an order has been prepared or delivered, we will determine the best possible outcome for all parties involved!
Orders must be cancelled no later than 7 business days prior to the guest’s check in date to receive a full refund.  
Any orders cancelled less than 7 business days prior to the guest’s check in date are non-refundable.  If an order needs to be cancelled, resolution will be handled on a case by case basis.  Click here for our complete Cancellation Policy.

Contact Us

If your question wasn't answered above, or if you have any questions about the item(s) you are purchasing, please feel free to chat with us (little button on the bottom right of this site!) or leave us a message here! We would be happy to help. 
All sales are final.