Frequently Asked Questions

Thank you for ordering with Mouse to Your House. We would love to work with you on an awesome surprise gift basket for your next Walt Disney World Trip. Please check out the FAQ below to see answers to our most commonly asked questions!

Where do you deliver?

A complete list of our resorts can be found here. If your resort is not on this list, no worries! We are happy to work out a delivery fee based on distance. 

Do you offer lower prices for travel agents/agencies?

YES! We would love to work with you and are happy to offer exclusive pricing for those sending baskets to their clients. Please review our Travel Agent Discount Terms & Conditions and then visit our Travel Agents page for more information and to get set up! 

How does delivery work?

All of your delivery questions are answered via the link above! 

Will Disney charge me/my guest $5 to receive their package?!

Lately we've gotten a lot of questions and seen a lot of blog posts about the $5 package fees at Disney Resorts and we want to set the record straight! This week we reached out to all of our contacts and spoke to managers at multiple resorts while delivering and confirmed that the rumors are not true! (Phew!) The "package fee" does not apply to floral/gift deliveries, just like the ones we hand deliver to resorts for you! Because we are a gift delivery company, we are exempt from this fee, so your guests should not be charged any "storage" or "retrieval" fee at Disney Resorts for baskets sent to them via Mouse To Your House.

Do you make custom baskets?

Yes! We are more than happy to work with you on an individual basis to create the basket you've been dreaming of! If you prefer a custom basket option, please see the Custom Basket page. We charge $35 to cover the time and expenses associated with shopping, gift wrap, and resort drop-off. From there, anything you choose to add is simply cost/tax. If you prefer to upgrade one of the baskets on our site, check out our available add ons listed right below the basket!

How will I know when my basket is dropped off at the Resort?

We have built a custom app that allows us to notify you immediately once your basket has been dropped off to your requested resort. If you provided an email address for yourself or have an account with us, you will receive an email letting you know you're all set. If you add an email address for the recipient of your basket they will receive a separate email letting them know a "magical surprise" has arrived at their resort! 

Do you deliver to other hotels? I don't see my resort listed!

Sadly, our baskets are only delivered to Walt Disney World and Universal Orlando properties at this time. We want to make sure you receive the basket the way we prepared it, and the best way to do so is with hand delivery to your resort! 
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Do you ship baskets?

Yes!  We offer shippable baskets from our sister site! You can hop on over there here.

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Cancellation Policy

Orders must be cancelled no later than 7 business days prior to the guest’s check in date to receive a full refund.  

Any orders cancelled less than 7 business days prior to the guest’s check in date are non-refundable.  If an order needs to be cancelled, resolution will be handled on a case by case basis.  Click here for our complete Cancellation Policy.
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Contact Us

If your question wasn't answered above, or if you have any questions about the item(s) you are purchasing, please feel free to chat with us (little button on the bottom right of this site!) or leave us a message here! We would be happy to help.  
All sales are final.