Frequently Asked Questions

Thank you for ordering with Mouse to Your House. We would love to work with you on an awesome surprise gift basket for your next Walt Disney World Trip.

Please check out the FAQ below to see answers to our most commonly asked questions!

What makes it special?

That's our #1 priority!  These will not be boring boxes with stuff thrown in; we're shipping gifts!!  Items will be arranged with thought and care and will be all wrapped up in a beautiful package. And we're Mouse to Your House, so of course there will be confetti!  We've included photos in each basket listing to give you an idea of the fun-citement we'll be shipping, but each and every gift will be a unique treasure!

Where do you deliver?

After careful and thoughtful consideration, in an effort to limit person-to-person contact we have decided to ship all gifts to recipients.  We will continue to ship to all Walt Disney World and Universal Resorts in Orlando, FL and will begin to expand locations to residential address and other hotels/resorts/business in the USA.

Is shipping included?

We know price point is the biggest concern and we hear you!  We have carefully designed our shipped gifts to keep price points as low as possible and you'll notice, prices have gone way down!  We designed each basket to be at a price point low enough that the basket cost plus shipping to a local resort will still show a savings from our previous hand-delivered baskets.  Shipping is not included in basket prices and is based on destination and weight.  We are confident that this new system will offer more flexibility in gifting options and a lower price point overall and we couldn't be more excited!

How does delivery work?

As mentioned above, we will be shipping all gifts moving forward.  Shipping address and information will be collected during checkout.  For gifts being shipped to a hotel/resort, Lead Guest Full Name, Reservation Confirmation #, and Check-In & Check-Out dates will still be collected.  This information will assist us in ensuring gifts arrive in a timely fashion and assist the resorts in ensuring gifts find their way to the correct guest.  Shipping speed will be chosen during checkout.

Is there a Handling Time?

Our operating business hours are Monday-Friday 10:00 am - 3:00 pm EST. All orders will be processed and handled within 1 business day.  Orders placed after 3:00 pm EST will be processed the following business day.

When should I order?

We recommend ordering 1 week prior to check in date but no later than 3 business days prior to check in.  If your guest checks in within 3 business days, we recommend considering an expedited shipping speed to ensure timely delivery.

What about Disney's $5 package handling fee?

We've got you covered; that $5 is on us!  For any gifts shipped to a Disney Resort, we're throwing in $5 cold hard cash with the basket for the guest to use to cover that fee, or grab a snack, whatever they choose!

Do you make custom baskets?

As we settle in to the new normal, we are offering a limited number of curated baskets.  BUT!  All of these baskets have been designed with customization in mind -- we've added more add-ons and optional inclusions than ever!  Still not finding what you are looking for?  Let us know!  Email us at hello@mousetoyourhouse.com with your request and we'll review the options with you.

How will I know when my basket is dropped off at the Resort?

We have built a custom app that allows us to notify you immediately once your basket has been dropped off to your requested resort. If you provided an email address for yourself or have an account with us, you will receive an email letting you know you're all set. If you add an email address for the recipient of your basket they will receive a separate email letting them know a "magical surprise" has arrived at their resort! 

Do you ship baskets?

Yes!  All of our baskets are shipped gifts!

Can I send a basket to...?

Yes!  Now that we are shipping baskets, we can send gifts to residential and business addresses in addition to hotels/resorts!

Do you offer lower prices for travel agents/agencies?

YES! We would love to work with you and are happy to offer exclusive pricing for those sending baskets to their clients. Please review our Travel Agent Discount Terms & Conditions and then visit our Travel Agents page for more information and to get set up! 

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Cancellation Policy

Orders must be cancelled no later than 7 business days prior to the guest’s check in date to receive a full refund.  

Any orders cancelled less than 7 business days prior to the guest’s check in date are non-refundable.  If an order needs to be cancelled, resolution will be handled on a case by case basis.  Click here for our complete Cancellation Policy.
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Contact Us

If your question wasn't answered above, or if you have any questions about the item(s) you are purchasing, please feel free to chat with us (little button on the bottom right of this site!) or leave us a message here! We would be happy to help. 
All sales are final.