Thanks so much for reaching out! We appreciate your patience and understanding as we are all adapting to the current park closures, travel restrictions and health concerns.
We understand that you/your guest may have to reschedule/cancel their travel with short notice! We ask that you let us know ASAP about any reschedules/cancelled trips and we will do whatever we can to accommodate those changes!! We are happy to reschedule orders, turn baskets into shipped gifts, or issue a full refund whenever possible!
Many people are asking the same question: is it safe to receive and handle a shipment? The WHO and CDC have stated that the likelihood of catching the COVID-19 virus by touching cardboard or other shipping containers is low. So we are prepared to keep the magic alive by shipping baskets!
Due to the potential large amount of inquiries, we ask that you send us the following:
- Order #
- Guest Name
- Please Ship/Rescheduled/Cancelled?
- If shipping, please provide mailing address
- If rescheduling, new dates/confirmation number
For any custom orders for which items have already been purchased, we are happy to reschedule the order or turn it in to a shipped gift. We will be in touch about the options on a case by case basis, as each custom basket is custom to you and we want to serve you as best as possible!
Your safety, the safety of your guests, and the safety of the community here in Orlando is our number one priority! We will continue to monitor the situation, following the guidelines provided by the CDC for maintaining safe work practices and an (super-extra) clean work environment.
Thank you! Let us know if you have any questions!
Courtney + Aya